Got Questions? We’ve Got Answers

Ordering is easy. Just add the item to your cart and select your delivery method at checkout .

How do I place an order?

1

Yes, we offer free curb side pick-up in Pineville, NC and we also offer $5 same day delivery if you live within a 5mile radius of 28134. (Options will be visible at checkout based on your address)

For curbside pick-up please call to set up a pick-up time.

Delivery hours are Monday - Friday 9:00am - 8:00pm

Do you offer Pick-Up or Delivery?

2

We take major cards & PayPal for your convenience.

What payment methods do you accept?

3

What’s your return policy?

4

Return & Refund Policy

Thank you for shopping at Fifty1 Elite Pet Supplies. We care about the happiness and well-being of both you and your pets. If a product isn't the right fit, we are here to make things right.

1. Return Window

You have 14 calendar days from the date your order is received to initiate a return.

2. General Eligibility Requirements

To qualify for a standard return:

  • Non-consumable items (leashes, collars, toys, crates, grooming tools) must be unused, unwashed, free of pet hair/dirt/odor, and in their original packaging with all tags attached.

  • Proof of purchase (order confirmation, receipt, or order number) is required.

3. Pet-Specific Guidelines & Non-Returnable Items

Because pet health and hygiene are top priorities, the following rules apply:

  • Food, Treats & Supplements: Must be completely unopened with the factory safety seal intact.

  • Hygiene & Sanitation Products: Due to biological safety, used pet beds, litter boxes, pee pads, pet diapers, grooming brushes, and oral care products cannot be returned once opened or used.

  • Chew Toys & Scratchers: Toys damaged, torn, or destroyed by pet chewing or normal play are not covered under returns or warranties.

  • Clearance & Final Sale: Marked-down clearance items cannot be returned or exchanged.

4. Sizing Exchanges (Apparel, Harnesses & Boots)

We understand getting the right fit for your pet can take a try:

  • You may gently try items on your pet indoors for sizing.

  • If it does not fit, items must be wiped clean of all pet hair, dirt, and dander before returning.

  • Items returned with visible pet hair or dirt may be subject to a [e.g., 15%] cleaning fee or rejected.

5. How to Initiate a Return

  1. Email our team at CustomerService@Fifty1Elite.com with your order number, the item(s) you wish to return, and the reason.

  2. For damaged or defective items, please attach clear photos showing the issue.

  3. Once approved, we will provide the return shipping address and instructions.

6. Return Shipping

  • Defective or Incorrect Orders: If we sent the wrong product or it arrived damaged, we will provide a prepaid shipping label at no cost to you.

  • Change of Mind / Sizing: Customers are responsible for return shipping postage. We recommend using a trackable shipping service. Original shipping charges are non-refundable.

7. Refunds & Processing

  • Once your return is received and inspected at our warehouse, we will notify you by email.

  • Approved refunds will be credited back to your original payment method within [5–7] business days.

8. Contact Customer Care

Have questions about sizing, ingredients, or a return?